Knowing your business can be a very 2 dimensional process for most business owners, and executives. The business produces this and sells it there. Knowing your business is not just about knowing the internal workings, it is also about knowing the external space in which it sits, to whom it serves and for what purpose. These aspects can be looked at through the Johari Window. the four panes representing the 2 aspects of your business. The Known and the Hidden. Internaly : Suc
It may be really tempting to discount your products or services when times are tough! Don't! Every member of the front line sales team should have regular training on discounting requests and how to handle them respectfuly. (You should also be checking on the levels of staff discounting, but that is for another day) In many small businesses a customer will get to the till or look to close on the purchase and then the "dreaded" question: - "How much for cash? At this point emb
Your "Followers" are your future, treat them with disrespect at your peril! There is no Fury as like a Follower Scorned! As we change as a society, from fast fashion to throw-away, into more Values driven decision making, our relationships with those we interact with not only provide us with our daily needs, they will reflect our own values. Values such as ethics, social responsibility and justice. "The Tipping Point: How Little Things Can Make a Big Difference" is a non-fict
For Business Owner /Managers and Executives, our Blog offers insights to help develop your skills through raising your awareness. The Blog is about Business Coaching Services, DISC Profiling and Neuro Linguistic Programming services (NLP).
We are also a CPD Registered Providers so we will cover elements too in our posts